Frequently Asked Questions


The combined experience of our funeral director staff is over 30 years. Our license number is FD-1824, the licensed manager of this establishment is Mary Ann Robertson (FDR-2160). We have found the following questions to be some of the most frequently asked.

How is this low price for direct cremation possible?
Several factors make our low price possible. Our parent company owns the crematory. Over 30
years of combined experience allows us to work as efficiently as possible. We are effectively using the internet and advances in telecommunications to save on labor costs.

Where are you located and can I visit your facilities?
Our licensed facility is located at 3101 17th Street SF, CA. We are unable to accommodate visitors at this location in an effort to keep our price low for you. Our crematory is located at 1094 Yerba Buena Ave. Emeryville, CA. All of the required paperwork will be accomplished via fax or internet. You may e-mail us with questions at assistance@citycremation.com. We will respond to e-mail questions within two hours during business days, Monday through Friday, 9am to 5pm.

How will I know my paperwork has been received by City Cremation?
You will receive email confirmation within 2 hrs during business days (Mon thru Fri 9a-5p), or the
beginning of the next business day.

Are Medical Examiner/Coroner Removal fees included in your price of $680?
No, Medical Examiner fees are in addition to our fees. We can use the credit card you provide to pay the Medical Examiner for their fees if you would like. You can call the Medical Examiner to inquire about their fee.

San Francisco Medical Examiner  (415) 553-1694

Do you remove remains from a private residence or convalescent hospital?
Our parent company offers this service at $970.00 City Cremation is unable to offer this service.

Once remains are removed from the hospital or Medical Examiner where do they go?
Our licensed storage facility is at the same location as our crematory: 1094 Yerba Buena Ave.,
Emeryville, CA 94608, Crematory License 58. The remains are always under our care, we do not
subcontract the service of cremation to another company ensuring full control and attention to your
loved one.

Can I see the remains of my loved one before they are cremated?
This service is not available through City Cremation but is available through our parent company. You
may go to their website interment.com for pricing.

How am I sure the ashes I get are the ashes of my loved one?
City Cremation uses tags, labeled cremation containers, sequentially numbered metal disks, journals,
and heat monitoring charts on the cremation machines in conjunctions with one another to ensure
proper identification of remains. It is California State law that one remains are cremated at a time.

How many certified death certificates do I need?
You need a certified death certificate for any asset that may be transferring from the deceased to
someone else as the holding institution needs a certified death certificate to establish death has
occurred. Life insurance, real estate, stock, bond, bank accounts, motor vehicles are all examples of
assets that may change because of someone’s death.

Death certificates are available to you from the local health department at the time you've received the cremated remains via USPS Registered mail.  You may order certified copies directly from the San Francisco Health Department. Death certificates will be available approximately 8 business days after we receive the remains.

San Francisco Health Department Office of Vital Records
415-554-2700
http://www.sfdph.org